Refund Policy
This will depend on when you request it.
If within the first 2 weeks: yes.
If after that, but before the Pledge Manager is released: Yes but note that the refund will be minus KS fee (approx 10%)
If after the Pledge Manager, but before production starts: Yes but note that the refund will be minus KS fee (approx 10%) and and PM charge of £2
If after production starts: No
This project is being funded in GBP and any refunds processed will be in GBP for the exact amount received in GBP, excluding any applicable fees depending on the time of the refund being processed.
Last updated: May 31, 2022 04:59
Retailer Pledge
Verified Retailers will be able to purchase product at 50% discount of MSRP. These will be shipped at the same time as backers and will be shipped ahead of general release (PDFs excepted).
Retailers who back the Kickstarter will also be able to obtain limited copies of the Exclusive cover which will not be available at retail.
Shipment costs will be discussed based on order quantity.
Last updated: April 03, 2023 04:12
Retailer Pledge
Verified Retailers will be able to purchase product at 50% discount of MSRP. These will be shipped at the same time as backers and will be shipped ahead of general release (PDFs excepted).
Shipment costs will be discussed based on order quantity.
Last updated: May 31, 2022 04:59
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.